KBB FAQ

Q1. Are your products authentic?
Yes! All our products are 100% authentic and sourced directly from authorized Korean distributors and wholesalers. We never sell replicas.

Q2. How long does shipping take?
Orders are processed within the same business day. Delivery usually takes 2–6 business days within the U.S. and 10–21 business days for international orders, depending on customs.

Q3. Do you ship internationally?
Yes, we do! Shipping costs and times vary depending on the destination. You’ll see the exact rate at checkout.

Q4. Which skin types are K-beauty products best for?
K-beauty is known for gentle, skin-friendly formulations. We carry products for all skin types—dry, oily, sensitive, and combination. You can also filter by skin concern (acne, anti-aging, brightening, etc.) on our site.

Q5. I’m new to K-beauty. Where should I start?
A great starter routine is: cleanser → toner → serum → moisturizer → sunscreen (daytime). 

Q6. How do I know which product is right for me?
Each product page has detailed descriptions, ingredients, and recommendations. If you’re unsure, contact us—we’d be happy to suggest items based on your skin type and concerns.

Q7. What if an item is sold out?
Popular items sell out quickly, but don’t worry—we restock often! You can sign up for email alerts on the product page to be notified as soon as it’s back.

Q8. What is your return policy?
Unopened, unused items can be returned within 30 days of delivery. For safety and hygiene reasons, we cannot accept returns on opened skincare or makeup.

Q9. Are your products cruelty-free?
Many Korean brands we carry are cruelty-free. Check the product page for details, or contact us for a cruelty-free shopping guide.

Q10. Do you offer discounts or rewards?
Yes! We often run seasonal promotions and loyalty rewards. Sign up for our newsletter to receive exclusive offers.